Organizational Alignment
At SNG, we have experience getting client organizations energized and empowered to change the customer experience. You can't achieve customer engagement without employee engagement. Our strategic roadmap translates the ideally envisioned customer experience into an actionable strategy for the working team. This strategic roadmap outlines the programs, processes, systems, organizational alignment, training, and steps required to implement the customer relationship strategy.
+ Roadmap Development
We work collaboratively with internal stakeholders to create roadmaps that translate the strategy into actionable initiatives and workstreams.
+ Program Development
We have extensive experience designing programs such as customer loyalty programs, customer advisory boards, and employee engagement initiatives.
+ Change Management
Our change management approach takes the needs and preferences of different employees within the company into account. We believe in Employee Experience Management as much as Customer Experience Management. Many of our projects include the management and facilitation of a cross-functional Customer Experience Task Force.
+ Executive Coaching
We are in touch with the pressures and changing demands with which today’s leaders and teams are presented by multiple stakeholders. We partner with our clients to clarify and prioritize their needs in a strategic manner. We believe coaching is one of the most effective tools available to take leadership development to a deeper and more sustainable level.
+ Speaking & Training
We regularly deliver keynote speeches, facilitate break-out sessions, develop training modules (both digital and traditional). Hate stale content? Us, too. We keep ours fresh and relevant.