IMPLEMENTATION
At SNG, we have the expertise to help our clients take action. Once the ideal customer experience has been outlined and the strategic roadmap has been developed, we work closely with our clients to ensure the customer-centric programs and processes that have been created are implemented, their performance is proactively monitored, and refinements are made on a continuous basis.
+ Voice of Customer (VOC)
We help companies conceptualize and implement practical and actionable VOC programs that use ongoing multi-touchpoint customer insights and feedback to improve the customer experience iteratively.
+ KPI Dashboards
Our Dashboard Development & Metrics initiatives (e.g., Brand Image, Loyalty, NPS, etc.) let clients see how their initiatives are tracking against objectives. You can't manage what you don't measure.
+ Program Management
Our team specializes in project and program management of various strategic initiatives. We have extensive experience working collaboratively with creative and technical agencies and vendors. Clients often mistake us for internal employees because of our ability to integrate so seamlessly.